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Account and privacy support

Delete your HOSP.CLUB account

You can request account deletion without installing the app or signing in. HOSP.CLUB is operated by LWFIBF LIMITED.

Send a deletion request

  1. Email admin@hosp.club, preferably from the email address registered to your HOSP account.
  2. Use the subject HOSP.CLUB account deletion request and include your account email. Tell us whether you want your account and associated personal information deleted, or want to request deletion of particular information.
  3. We will assess the request, verify account ownership where needed, and explain any records that must be retained and why.
Email your deletion request

Do not send your password, bank details or identity document with the initial request. If you cannot access the registered email address, tell us so we can arrange an appropriate ownership check.

If you are signed in

Open Settings → Profile to use the available account deletion option. Accounts with linked booking, business or financial records may require a support review. You can use the email route above in either case.

What happens to your information?

We review your account and associated profile, contact, messaging and verification information for deletion. Account closure removes access, but does not by itself mean every associated record has been erased. Outstanding shifts, payments, disputes and legal obligations may affect what can be deleted.

Records needed for a specific legal obligation, an unresolved dispute or another applicable exception may be retained for that purpose. We will explain any exception and the applicable retention period or criteria when responding to your request.

The current identity-document cleanup is scheduled for 12 calendar months after account closure, unless a relevant investigation opened before that deadline remains ongoing. An erasure request is considered separately; this technical schedule does not mean every deletion request must wait 12 months. Recovery backups are handled separately from active records.

Need help?

Email admin@hosp.club. Uninstalling the app or turning off notifications does not delete your HOSP account.